58 lines
1.3 KiB
PHP
58 lines
1.3 KiB
PHP
<?php
|
|
|
|
namespace App\Models;
|
|
|
|
use Illuminate\Database\Eloquent\Factories\HasFactory;
|
|
use Illuminate\Database\Eloquent\Model;
|
|
|
|
class SupportTicketReply extends Model
|
|
{
|
|
use HasFactory;
|
|
|
|
protected $table = 'support_ticket_replies';
|
|
|
|
protected $fillable = [
|
|
'support_ticket_id',
|
|
'user_id',
|
|
'worker_id',
|
|
'message',
|
|
'is_developer_response',
|
|
'voice_note_path',
|
|
];
|
|
|
|
public function ticket()
|
|
{
|
|
return $this->belongsTo(SupportTicket::class, 'support_ticket_id');
|
|
}
|
|
|
|
public function user()
|
|
{
|
|
return $this->belongsTo(User::class, 'user_id');
|
|
}
|
|
|
|
public function worker()
|
|
{
|
|
return $this->belongsTo(Worker::class, 'worker_id');
|
|
}
|
|
|
|
/**
|
|
* Get the sender name of the reply.
|
|
*/
|
|
public function getSenderNameAttribute()
|
|
{
|
|
if ($this->user_id) {
|
|
$user = $this->user;
|
|
if ($user) {
|
|
if ($user->role === 'admin') {
|
|
return $this->is_developer_response ? 'Senior Software Developer (AI Support)' : 'Support Admin';
|
|
}
|
|
return $user->name . ' (Employer)';
|
|
}
|
|
}
|
|
if ($this->worker_id) {
|
|
return ($this->worker->name ?? 'Worker') . ' (Worker)';
|
|
}
|
|
return 'System';
|
|
}
|
|
}
|