325 lines
11 KiB
PHP
325 lines
11 KiB
PHP
<?php
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namespace App\Http\Controllers\Api;
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use App\Http\Controllers\Controller;
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use App\Models\SupportTicket;
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use App\Models\SupportTicketReply;
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use Illuminate\Http\Request;
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use Illuminate\Support\Facades\Validator;
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use Illuminate\Support\Facades\DB;
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class SupportTicketController extends Controller
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{
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// ==========================================
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// WORKER ENDPOINTS
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// ==========================================
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public function getTicketsForWorker(Request $request)
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{
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$worker = $request->attributes->get('worker');
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if (!$worker) {
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return response()->json(['success' => false, 'message' => 'Unauthorized.'], 401);
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}
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$tickets = SupportTicket::where('worker_id', $worker->id)
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->orderBy('created_at', 'desc')
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->get()
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->map(function ($ticket) {
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return [
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'id' => $ticket->id,
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'ticket_number' => $ticket->ticket_number,
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'subject' => $ticket->subject,
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'description' => $ticket->description,
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'status' => $ticket->status,
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'priority' => $ticket->priority,
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'created_at' => $ticket->created_at->toIso8601String(),
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];
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});
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return response()->json([
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'success' => true,
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'tickets' => $tickets
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]);
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}
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public function createTicketFromWorker(Request $request)
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{
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$worker = $request->attributes->get('worker');
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if (!$worker) {
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return response()->json(['success' => false, 'message' => 'Unauthorized.'], 401);
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}
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$validator = Validator::make($request->all(), [
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'subject' => 'required|string|max:255',
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'description' => 'required|string',
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'priority' => 'nullable|string|in:low,medium,high',
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]);
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if ($validator->fails()) {
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return response()->json([
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'success' => false,
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'message' => 'Validation error.',
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'errors' => $validator->errors()
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], 422);
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}
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$ticket = SupportTicket::create([
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'ticket_number' => 'TKT-' . rand(100000, 999999),
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'worker_id' => $worker->id,
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'subject' => $request->subject,
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'description' => $request->description,
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'priority' => $request->priority ?? 'medium',
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'status' => 'open',
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]);
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return response()->json([
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'success' => true,
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'message' => 'Ticket created successfully.',
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'ticket' => [
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'id' => $ticket->id,
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'ticket_number' => $ticket->ticket_number,
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'subject' => $ticket->subject,
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'description' => $ticket->description,
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'status' => $ticket->status,
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'priority' => $ticket->priority,
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'created_at' => $ticket->created_at->toIso8601String(),
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]
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], 201);
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}
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public function replyToTicketFromWorker(Request $request, $id)
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{
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$worker = $request->attributes->get('worker');
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if (!$worker) {
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return response()->json(['success' => false, 'message' => 'Unauthorized.'], 401);
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}
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$ticket = SupportTicket::where('worker_id', $worker->id)->find($id);
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if (!$ticket) {
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return response()->json(['success' => false, 'message' => 'Ticket not found.'], 404);
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}
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if ($ticket->status === 'closed') {
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return response()->json(['success' => false, 'message' => 'Cannot reply to a closed ticket.'], 422);
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}
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$validator = Validator::make($request->all(), [
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'message' => 'required|string',
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]);
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if ($validator->fails()) {
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return response()->json([
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'success' => false,
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'message' => 'Validation error.',
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'errors' => $validator->errors()
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], 422);
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}
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$reply = SupportTicketReply::create([
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'support_ticket_id' => $ticket->id,
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'worker_id' => $worker->id,
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'message' => $request->message,
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]);
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if ($ticket->status === 'resolved') {
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$ticket->update(['status' => 'open']);
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}
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return response()->json([
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'success' => true,
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'message' => 'Reply posted successfully.',
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'reply' => [
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'id' => $reply->id,
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'message' => $reply->message,
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'sender_name' => $reply->sender_name,
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'created_at' => $reply->created_at->toIso8601String(),
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]
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], 201);
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}
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// ==========================================
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// EMPLOYER ENDPOINTS
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// ==========================================
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public function getTicketsForEmployer(Request $request)
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{
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$employer = $request->attributes->get('employer');
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if (!$employer) {
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return response()->json(['success' => false, 'message' => 'Unauthorized.'], 401);
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}
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$tickets = SupportTicket::where('user_id', $employer->id)
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->orderBy('created_at', 'desc')
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->get()
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->map(function ($ticket) {
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return [
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'id' => $ticket->id,
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'ticket_number' => $ticket->ticket_number,
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'subject' => $ticket->subject,
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'description' => $ticket->description,
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'status' => $ticket->status,
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'priority' => $ticket->priority,
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'created_at' => $ticket->created_at->toIso8601String(),
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];
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});
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return response()->json([
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'success' => true,
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'tickets' => $tickets
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]);
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}
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public function createTicketFromEmployer(Request $request)
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{
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$employer = $request->attributes->get('employer');
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if (!$employer) {
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return response()->json(['success' => false, 'message' => 'Unauthorized.'], 401);
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}
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$validator = Validator::make($request->all(), [
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'subject' => 'required|string|max:255',
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'description' => 'required|string',
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'priority' => 'nullable|string|in:low,medium,high',
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]);
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if ($validator->fails()) {
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return response()->json([
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'success' => false,
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'message' => 'Validation error.',
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'errors' => $validator->errors()
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], 422);
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}
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$ticket = SupportTicket::create([
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'ticket_number' => 'TKT-' . rand(100000, 999999),
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'user_id' => $employer->id,
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'subject' => $request->subject,
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'description' => $request->description,
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'priority' => $request->priority ?? 'medium',
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'status' => 'open',
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]);
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return response()->json([
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'success' => true,
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'message' => 'Ticket created successfully.',
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'ticket' => [
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'id' => $ticket->id,
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'ticket_number' => $ticket->ticket_number,
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'subject' => $ticket->subject,
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'description' => $ticket->description,
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'status' => $ticket->status,
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'priority' => $ticket->priority,
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'created_at' => $ticket->created_at->toIso8601String(),
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]
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], 201);
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}
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public function replyToTicketFromEmployer(Request $request, $id)
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{
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$employer = $request->attributes->get('employer');
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if (!$employer) {
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return response()->json(['success' => false, 'message' => 'Unauthorized.'], 401);
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}
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$ticket = SupportTicket::where('user_id', $employer->id)->find($id);
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if (!$ticket) {
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return response()->json(['success' => false, 'message' => 'Ticket not found.'], 404);
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}
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if ($ticket->status === 'closed') {
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return response()->json(['success' => false, 'message' => 'Cannot reply to a closed ticket.'], 422);
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}
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$validator = Validator::make($request->all(), [
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'message' => 'required|string',
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]);
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if ($validator->fails()) {
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return response()->json([
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'success' => false,
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'message' => 'Validation error.',
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'errors' => $validator->errors()
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], 422);
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}
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$reply = SupportTicketReply::create([
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'support_ticket_id' => $ticket->id,
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'user_id' => $employer->id,
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'message' => $request->message,
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]);
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if ($ticket->status === 'resolved') {
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$ticket->update(['status' => 'open']);
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}
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return response()->json([
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'success' => true,
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'message' => 'Reply posted successfully.',
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'reply' => [
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'id' => $reply->id,
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'message' => $reply->message,
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'sender_name' => $reply->sender_name,
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'created_at' => $reply->created_at->toIso8601String(),
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]
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], 201);
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}
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// ==========================================
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// SHARED GET DETAILS
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// ==========================================
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public function getTicketDetail(Request $request, $id)
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{
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$worker = $request->attributes->get('worker');
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$employer = $request->attributes->get('employer');
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if (!$worker && !$employer) {
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return response()->json(['success' => false, 'message' => 'Unauthorized.'], 401);
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}
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$query = SupportTicket::where('id', $id);
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if ($worker) {
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$query->where('worker_id', $worker->id);
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} else {
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$query->where('user_id', $employer->id);
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}
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$ticket = $query->first();
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if (!$ticket) {
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return response()->json(['success' => false, 'message' => 'Ticket not found.'], 404);
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}
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$replies = SupportTicketReply::where('support_ticket_id', $ticket->id)
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->with(['user', 'worker'])
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->orderBy('created_at', 'asc')
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->get()
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->map(function ($reply) {
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return [
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'id' => $reply->id,
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'message' => $reply->message,
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'sender_name' => $reply->sender_name,
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'is_admin' => $reply->user && $reply->user->role === 'admin',
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'is_developer_response' => (bool)$reply->is_developer_response,
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'created_at' => $reply->created_at->toIso8601String(),
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];
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});
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return response()->json([
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'success' => true,
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'ticket' => [
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'id' => $ticket->id,
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'ticket_number' => $ticket->ticket_number,
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'subject' => $ticket->subject,
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'description' => $ticket->description,
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'status' => $ticket->status,
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'priority' => $ticket->priority,
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'created_at' => $ticket->created_at->toIso8601String(),
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],
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'replies' => $replies
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]);
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}
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}
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