<?php

namespace App\Http\Controllers\Api;

use App\Http\Controllers\Controller;
use App\Models\SupportTicket;
use App\Models\SupportTicketReply;
use Illuminate\Http\Request;
use Illuminate\Support\Facades\Validator;
use Illuminate\Support\Facades\DB;

class SupportTicketController extends Controller
{
    // ==========================================
    // WORKER ENDPOINTS
    // ==========================================

    public function getTicketsForWorker(Request $request)
    {
        $worker = $request->attributes->get('worker');
        if (!$worker) {
            return response()->json(['success' => false, 'message' => 'Unauthorized.'], 401);
        }

        $tickets = SupportTicket::with('reason')->where('worker_id', $worker->id)
            ->orderBy('created_at', 'desc')
            ->get()
            ->map(function ($ticket) {
                return [
                    'id' => $ticket->id,
                    'ticket_number' => $ticket->ticket_number,
                    'subject' => $ticket->subject,
                    'description' => $ticket->description,
                    'reason_id' => $ticket->reason_id,
                    'reason_name' => $ticket->reason ? $ticket->reason->reason : null,
                    'voice_note_url' => $ticket->voice_note_path ? asset('storage/' . $ticket->voice_note_path) : null,
                    'status' => $ticket->status,
                    'priority' => $ticket->priority,
                    'created_at' => $ticket->created_at->toIso8601String(),
                ];
            });

        return response()->json([
            'success' => true,
            'tickets' => $tickets
        ]);
    }

    public function createTicketFromWorker(Request $request)
    {
        $worker = $request->attributes->get('worker');
        if (!$worker) {
            return response()->json(['success' => false, 'message' => 'Unauthorized.'], 401);
        }

        $validator = Validator::make($request->all(), [
            'subject' => 'required|string|max:255',
            'description' => 'required|string',
            'priority' => 'nullable|string|in:low,medium,high',
            'reason_id' => 'nullable|exists:report_reasons,id',
            'voice_note' => 'nullable|file|mimes:mp3,wav,m4a,ogg,webm,aac,3gp,amr|max:10240', // 10MB limit
        ]);

        if ($validator->fails()) {
            return response()->json([
                'success' => false,
                'message' => 'Validation error.',
                'errors' => $validator->errors()
            ], 422);
        }

        $voiceNotePath = null;
        if ($request->hasFile('voice_note')) {
            $voiceNotePath = $request->file('voice_note')->store('support_voice_notes', 'public');
        }

        $ticket = SupportTicket::create([
            'ticket_number' => 'TKT-' . rand(100000, 999999),
            'worker_id' => $worker->id,
            'reason_id' => $request->reason_id,
            'subject' => $request->subject,
            'description' => $request->description,
            'voice_note_path' => $voiceNotePath,
            'priority' => $request->priority ?? 'medium',
            'status' => 'open',
        ]);

        $ticket->load('reason');

        return response()->json([
            'success' => true,
            'message' => 'Ticket created successfully.',
            'ticket' => [
                'id' => $ticket->id,
                'ticket_number' => $ticket->ticket_number,
                'subject' => $ticket->subject,
                'description' => $ticket->description,
                'reason_id' => $ticket->reason_id,
                'reason_name' => $ticket->reason ? $ticket->reason->reason : null,
                'voice_note_url' => $ticket->voice_note_path ? asset('storage/' . $ticket->voice_note_path) : null,
                'status' => $ticket->status,
                'priority' => $ticket->priority,
                'created_at' => $ticket->created_at->toIso8601String(),
            ]
        ], 201);
    }

    public function replyToTicketFromWorker(Request $request, $id)
    {
        $worker = $request->attributes->get('worker');
        if (!$worker) {
            return response()->json(['success' => false, 'message' => 'Unauthorized.'], 401);
        }

        $ticket = SupportTicket::where('worker_id', $worker->id)->find($id);
        if (!$ticket) {
            return response()->json(['success' => false, 'message' => 'Ticket not found.'], 404);
        }

        if ($ticket->status === 'closed') {
            return response()->json(['success' => false, 'message' => 'Cannot reply to a closed ticket.'], 422);
        }

        $validator = Validator::make($request->all(), [
            'message' => 'required|string',
        ]);

        if ($validator->fails()) {
            return response()->json([
                'success' => false,
                'message' => 'Validation error.',
                'errors' => $validator->errors()
            ], 422);
        }

        $reply = SupportTicketReply::create([
            'support_ticket_id' => $ticket->id,
            'worker_id' => $worker->id,
            'message' => $request->message,
        ]);

        if ($ticket->status === 'resolved') {
            $ticket->update(['status' => 'open']);
        }

        return response()->json([
            'success' => true,
            'message' => 'Reply posted successfully.',
            'reply' => [
                'id' => $reply->id,
                'message' => $reply->message,
                'sender_name' => $reply->sender_name,
                'created_at' => $reply->created_at->toIso8601String(),
            ]
        ], 201);
    }


    // ==========================================
    // EMPLOYER ENDPOINTS
    // ==========================================

    public function getTicketsForEmployer(Request $request)
    {
        $employer = $request->attributes->get('employer');
        if (!$employer) {
            return response()->json(['success' => false, 'message' => 'Unauthorized.'], 401);
        }

        $tickets = SupportTicket::where('user_id', $employer->id)
            ->orderBy('created_at', 'desc')
            ->get()
            ->map(function ($ticket) {
                return [
                    'id' => $ticket->id,
                    'ticket_number' => $ticket->ticket_number,
                    'subject' => $ticket->subject,
                    'description' => $ticket->description,
                    'status' => $ticket->status,
                    'priority' => $ticket->priority,
                    'created_at' => $ticket->created_at->toIso8601String(),
                ];
            });

        return response()->json([
            'success' => true,
            'tickets' => $tickets
        ]);
    }

    public function createTicketFromEmployer(Request $request)
    {
        $employer = $request->attributes->get('employer');
        if (!$employer) {
            return response()->json(['success' => false, 'message' => 'Unauthorized.'], 401);
        }

        $validator = Validator::make($request->all(), [
            'subject' => 'required|string|max:255',
            'description' => 'required|string',
            'priority' => 'nullable|string|in:low,medium,high',
        ]);

        if ($validator->fails()) {
            return response()->json([
                'success' => false,
                'message' => 'Validation error.',
                'errors' => $validator->errors()
            ], 422);
        }

        $ticket = SupportTicket::create([
            'ticket_number' => 'TKT-' . rand(100000, 999999),
            'user_id' => $employer->id,
            'subject' => $request->subject,
            'description' => $request->description,
            'priority' => $request->priority ?? 'medium',
            'status' => 'open',
        ]);

        return response()->json([
            'success' => true,
            'message' => 'Ticket created successfully.',
            'ticket' => [
                'id' => $ticket->id,
                'ticket_number' => $ticket->ticket_number,
                'subject' => $ticket->subject,
                'description' => $ticket->description,
                'status' => $ticket->status,
                'priority' => $ticket->priority,
                'created_at' => $ticket->created_at->toIso8601String(),
            ]
        ], 201);
    }

    public function replyToTicketFromEmployer(Request $request, $id)
    {
        $employer = $request->attributes->get('employer');
        if (!$employer) {
            return response()->json(['success' => false, 'message' => 'Unauthorized.'], 401);
        }

        $ticket = SupportTicket::where('user_id', $employer->id)->find($id);
        if (!$ticket) {
            return response()->json(['success' => false, 'message' => 'Ticket not found.'], 404);
        }

        if ($ticket->status === 'closed') {
            return response()->json(['success' => false, 'message' => 'Cannot reply to a closed ticket.'], 422);
        }

        $validator = Validator::make($request->all(), [
            'message' => 'required|string',
        ]);

        if ($validator->fails()) {
            return response()->json([
                'success' => false,
                'message' => 'Validation error.',
                'errors' => $validator->errors()
            ], 422);
        }

        $reply = SupportTicketReply::create([
            'support_ticket_id' => $ticket->id,
            'user_id' => $employer->id,
            'message' => $request->message,
        ]);

        if ($ticket->status === 'resolved') {
            $ticket->update(['status' => 'open']);
        }

        return response()->json([
            'success' => true,
            'message' => 'Reply posted successfully.',
            'reply' => [
                'id' => $reply->id,
                'message' => $reply->message,
                'sender_name' => $reply->sender_name,
                'created_at' => $reply->created_at->toIso8601String(),
            ]
        ], 201);
    }


    // ==========================================
    // SHARED GET DETAILS
    // ==========================================

    public function getTicketDetail(Request $request, $id)
    {
        $worker = $request->attributes->get('worker');
        $employer = $request->attributes->get('employer');

        if (!$worker && !$employer) {
            return response()->json(['success' => false, 'message' => 'Unauthorized.'], 401);
        }

        $query = SupportTicket::with('reason')->where('id', $id);
        if ($worker) {
            $query->where('worker_id', $worker->id);
        } else {
            $query->where('user_id', $employer->id);
        }

        $ticket = $query->first();
        if (!$ticket) {
            return response()->json(['success' => false, 'message' => 'Ticket not found.'], 404);
        }

        $replies = SupportTicketReply::where('support_ticket_id', $ticket->id)
            ->with(['user', 'worker'])
            ->orderBy('created_at', 'asc')
            ->get()
            ->map(function ($reply) {
                return [
                    'id' => $reply->id,
                    'message' => $reply->message,
                    'sender_name' => $reply->sender_name,
                    'is_admin' => $reply->user && $reply->user->role === 'admin',
                    'is_developer_response' => (bool)$reply->is_developer_response,
                    'created_at' => $reply->created_at->toIso8601String(),
                ];
            });

        return response()->json([
            'success' => true,
            'ticket' => [
                'id' => $ticket->id,
                'ticket_number' => $ticket->ticket_number,
                'subject' => $ticket->subject,
                'description' => $ticket->description,
                'reason_id' => $ticket->reason_id,
                'reason_name' => $ticket->reason ? $ticket->reason->reason : null,
                'voice_note_url' => $ticket->voice_note_path ? asset('storage/' . $ticket->voice_note_path) : null,
                'status' => $ticket->status,
                'priority' => $ticket->priority,
                'created_at' => $ticket->created_at->toIso8601String(),
            ],
            'replies' => $replies
        ]);
    }
}